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The latest reports from users having issues in New York City come from postal codes 10021, 10118, 10004, 10023, 10003, 10013, 10001 and 10002.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 281,281 ratings
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Problems in the last 24 hours in New York City, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (9%)
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TV (8%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near New York City, New York
The most recent Spectrum outage reports came from the following cities:Brooklyn, East Newark, New York City, The Bronx, Queens, Newark, Jersey City, Union City, Secaucus, North Bergen, Staten Island, Port Morris, Hoboken, Rutherford and North Arlington.
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| City | Problem Type | Report Time |
|---|---|---|
 Brooklyn | Total Blackout | |
| East Newark | Total Blackout | |
| New York City | Internet | |
| New York City | Internet | |
| Brooklyn | Internet | |
| New York City | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- Bolt Brown (@BoltBrown) reported fromManhattan, New York
sorry to put u on blast @GetSpectrum but i have called/spoken to 3 customer service reps and am still receiving promotional print material from ur company 2x a week as i have for 9months. i do not want cable television. pls grow up and minimize ur paper waste and leave me alone.
- Rob Tannenbaum (@tannenbaumr) reported fromManhattan, New York
You guys have to live tweet the basketball game for me, because I’m a @GetSpectrum customer and their cable box doesn’t work, which is, umm, extremely annoying.
- Lily Corvo (@lilygracecorvo) reported fromManhattan, New York
@Ask_Spectrum Then you’re broken or lying.
- GrantHilaryBrennerMD (@GrantHBrennerMD) reported fromManhattan, New York
Terrible service, costly bad advice, no way to complain directly. @Ask_Spectrum #CustomerService #CustomerExperience
- Jason F (@caffeinezx) reported fromBrooklyn, New York
Hey @Ask_Spectrum you should let your customers know about “Planned Maintenance” and not just have their sh*t shut off and when they call they get no resolution.
- 👀 (@JasmineDavisNyc) reported fromManhattan, New York
@GetSpectrum is the worst cable in the history of cable, omg 🤬
- Ronnie (@Ronmeister03) reported fromQueens, New York
@NY1 first harassed by sales rep then parked, blocking my drive way and was very rude & disrespectful. This is why I am never gonna join spectrum. #treatingurLawenforcementwrong
- Max B (@MONEYMAKINMARCY) reported fromBronx, New York
They dead just fixed the WiFi and now it’s broken again ima air out da spectrum office
- David Z. Morris (@davidzmorris) reported fromQueens, New York
@MoustacheClubUS Not sure I agree that's better, but I take your point. I think this guy was an outlier, but certainly on a wide spectrum of not giving a sh*t.
- 一番 (@KJinketsu) reported fromManhattan, New York
@Spectrum why ******** does your service keep going in and out...I've replaced the router AND all the cables including the outdoor one,yet your service still ******* sucks
- lauren (@lauren__tuck) reported fromManhattan, New York
@VerizonSupport You guys are literally the worst company, especially with customer service. It’s ridiculous that employees tell you different things. Glad I’m making the switch to Spectrum and leaving your service...
- Lily Corvo (@lilygracecorvo) reported fromManhattan, New York
@Ask_Spectrum The outage is over.
- Anthony Bell (@Bell_Anth) reported fromBrooklyn, New York
.@GetSpectrum went down with 1:59 left in the game and I'm not even surprised, just disappointed. They're raising my bill this month, too. Oh, and they're the only provider available where I live.I love the free market.
- Jordan Cunningham (@TimidObserver) reported fromBronx, New York
@Ask_Spectrum My current issue is basically your entire business model. Lower, more expensive speeds than RCN, intermittent connections & your grossly technologically inferior cable boxes. Got my grandmother paying extra for limited DVR when my @PlayStation Vue cloud DVR comes free & unlimited
- Lily Corvo (@lilygracecorvo) reported fromManhattan, New York
@Ask_Spectrum Again, I literally just hung up the phone with y’all for the 2nd time in 2 hours and you said it was an outage and couldn’t do anything about it. Feigning helpfulness is silly at this point. Just fix your outage and give refunds to everyone you failed today.
- Lily Corvo (@lilygracecorvo) reported fromManhattan, New York
@Ask_Spectrum This ‘we want to have the last word’ thing is insane. I HAVE asked you to look into the issue. That’s why I keep calling. It’s in your records.
- Rogelio Guilherme 🏳️🌈 (@Brazillian) reported fromBrooklyn, New York
@Ask_Spectrum the internet seems to be down in Brooklyn--please let me know if this is an outage
- (((E. Glen Weyl))) (@glenweyl) reported fromJersey City, New Jersey
@diomavro In the next 1-3 years I support using it in the private sector and for government owned assets, like spectrum or administrative property. Then I support applying it, if successful, to IP and broader commercial assets. I can't see a large scale application to real estate for at
- Jordan Cunningham (@TimidObserver) reported fromBronx, New York
.@patriotact On a foggy day I can still see the @RCNconnects service center three blocks from my house, and @GetSpectrum is still the only garbage ISP available to me because NYC allows it somehow.
- Rob Tannenbaum (@tannenbaumr) reported fromManhattan, New York
@joejanecek Sure, but Spectrum WiFi is so awful, so the resolution of TV on my iPad is awful.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Sayt (@Sxyt_) reported
. @Ask_Spectrum fix your sh*tty internet
- Atee*z CB༄ (@SincerelyGeet) reported
@GetSpectrum please help with the wifi crashing every 5 minutes 🙃
- 2complx4u (@ShayD48) reported
@Ask_Spectrum why is your service always going in and out? Spectrum is so frustrating even with upgraded service.
- Toufool (@Toufool) reported
Hey @Ask_Spectrum I already spoke to you in dms so don't bother asking, but your company is beyond disgraceful for raising everyone's internet bill during a global pandemic when people are already struggling and require your services to work and go to school. Eat ****.
- Rush (@erush710) reported
@Ask_Spectrum Apologize wasn't meaning to come across as an *******. But internet back to working now.
- Clinton Cecil (@thatRailsGuy) reported
@Ask_Spectrum another outage in Madison WI?
- Sway kN (@_SwayVI) reported
@Ask_Spectrum I'm having connection problems in FL. My wife has been our for 2hours now. Any reason why? Or can I get some help regarding this issue?
- NinaProof©™ (@Nesgirl914) reported
@BrianAltounian @GetSpectrum They are a monopoly & they ALWAYS have the jitters, slow uploads & constant outages & surges. We have no other choices in Hawaii. Spectrum or nothing. Aren’t monopolies against our constitution?
- Johnny Beanbag (@itsabeanbagjohn) reported
@Ask_Spectrum y'all are beyond useless! Just fix y'alls useless internet, 12am every night your crap goes out, if your crap worked as well as your customers do paying their bills it would be an amazing service. We pay y'all provide, though it's, we pay y'all suck!
- Jeff Cotrupe (@jeffcotrupe) reported
.@GetSpectrum @Ask_Spectrum You delivered such awful TV service that we #cutthecord this morning, kept Internet, and are #streaming. So now you're "punishing" us by making the Internet drop 3x already today. I'll DM our info. We'll take this as far as it needs to go. #fixit
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